Privacy Policy — sonabdt

Data We Collect

When you interact with sonabdt — whether by registering an account, making a deposit, placing a wager, or simply browsing the platform — we may collect several categories of personal and technical data. The precise data collected depends on the nature of your interaction with the platform. We describe each category below so you can understand exactly what information we hold about you.

1.1 Registration & Identity Data

When you create a sonabdt account, we collect the information you provide during the sign-up process, including your full legal name, date of birth, a valid Bangladesh mobile number, and a self-chosen username. If you proceed through our Know Your Customer (KYC) verification process, we additionally collect copies of identity documents such as your National Identity Card (NID), passport, or birth certificate, along with proof of address where required.

1.2 Financial & Transaction Data

To process deposits and withdrawals, we collect data associated with your chosen payment method. For mobile financial services (bKash, Nagad, Rocket, Upay, SureCash), this includes the registered mobile number associated with the MFS account. For card payments (Visa, Mastercard), we collect the card's first six and last four digits, expiry date, and billing name — full card numbers are handled exclusively by our PCI-DSS-compliant payment processor and are never stored on sonabdt servers. We also retain a full record of your transaction history on the platform, including deposit amounts, withdrawal requests, wagering activity, and bonus credits.

1.3 Technical & Device Data

When you access sonabdt through a web browser or mobile device, our servers automatically collect certain technical data. This includes your IP address, device type, operating system version, browser type and version, screen resolution, time zone, and referring URL. This data is used primarily for security monitoring, fraud detection, and optimising the platform's performance across the range of devices used by our players in Bangladesh.

1.4 Behavioural & Usage Data

We collect data about how you interact with the sonabdt platform, including pages visited, games played, time spent on each session, bet amounts, stake frequencies, and game preferences. This behavioural data is used to personalise your experience, identify responsible gaming signals (such as sudden changes in deposit or wagering patterns), and improve the platform's overall design and game offering.

1.5 Communications Data

If you contact our support team via live chat or email, we retain records of those communications for the duration of your account and for a defined period thereafter. This allows us to maintain continuity of service, resolve disputes accurately, and identify patterns that may indicate abuse or a player in difficulty.

How We Use Your Data

sonabdt uses the data we collect for clearly defined, legitimate purposes directly related to operating the platform. We do not use your data for purposes incompatible with those described at the time of collection. The principal purposes for which we process personal data are set out below.

2.1 Account Management & Service Delivery

Your identity and contact data is used to create and maintain your player account, authenticate you when you log in, process your deposits and withdrawals via your chosen payment method, and communicate essential account information such as transaction confirmations, security alerts, and policy update notifications.

2.2 Legal & Regulatory Compliance

Online gaming platforms are subject to obligations including age verification, anti-money laundering (AML) due diligence, and the maintenance of accurate transaction records. We process your identity and financial data to fulfil these obligations. Where required by law or by an order of a competent authority, we may be legally compelled to share certain data with third parties, including law enforcement agencies. In such cases, disclosure is limited to the minimum data necessary to comply with the legal obligation.

2.3 Fraud Prevention & Security

Technical and behavioural data is continuously analysed by our security systems to detect and prevent fraudulent activity, multi-account abuse, bonus abuse, unauthorised access, money laundering, and other prohibited conduct described in our Terms & Conditions. Where suspicious activity is identified, we may place a temporary hold on an account pending investigation.

2.4 Responsible Gaming Monitoring

We use behavioural and transaction data to monitor for signs of problem gambling, including rapid escalation in deposit amounts, extended unbroken play sessions, and frequent losses followed by immediate re-deposits. This monitoring is a core part of our commitment to player welfare. Where concerning patterns are detected, we may proactively contact you to offer responsible gaming tools or, in serious cases, invoke a protective account restriction.

2.5 Personalisation & Platform Improvement

Aggregated and anonymised usage data helps us understand which games and features are most valued by our players in Bangladesh, allowing us to improve the platform continuously. At an individual level, we use your game history and preferences to surface relevant promotions and game recommendations where you have not opted out of such communications.

2.6 Marketing Communications

If you have opted in to receive marketing communications from sonabdt, we may use your contact information to send you details of promotions, bonus offers, and platform news. You may opt out of marketing communications at any time by contacting support or using the unsubscribe mechanism included in any marketing message. Opting out of marketing does not affect your receipt of essential transactional communications.

Data Sharing & Disclosure

sonabdt does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We share personal data only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners, including MFS providers (bKash, Nagad, Rocket, Upay, SureCash) and card processors (Visa, Mastercard network processors). These providers operate under their own privacy policies and are contractually required to handle your data securely and use it only for payment processing purposes.

3.2 Identity Verification & KYC Partners

Where we engage a third-party identity verification service to assist with KYC or age verification, your identity documents and related data may be shared with that service provider. All KYC partners are bound by strict data processing agreements and are prohibited from using your data for any purpose other than verification.

3.3 Game Software Providers

Some games available on sonabdt are provided by third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers may receive technical session data (such as a anonymised player session token and bet amounts) necessary to operate the game. They do not receive your full personal profile or payment details.

3.4 Legal & Regulatory Disclosure

We may disclose personal data to law enforcement agencies, courts, or regulatory authorities where we are legally required to do so or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of any person, or enforce our Terms & Conditions.

Cookies & Tracking

sonabdt uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your logged-in session, and gather anonymised analytics about platform usage. This section explains what types of cookies we use and how you can control them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain session continuity. Cookies cannot execute code and cannot carry viruses.

4.2 Types of Cookies We Use

4.3 Managing Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential for the platform to function. All other cookie categories can be controlled through your browser settings. Most modern browsers allow you to block or delete cookies via the privacy or security settings menu. Please note that disabling functional cookies may affect your experience on sonabdt — for example, your session preferences may not be retained between visits.

4.4 Local Storage & Similar Technologies

In addition to cookies, sonabdt may use browser local storage and session storage to cache game assets and user interface state for performance purposes. These technologies work similarly to cookies but are managed separately through your browser's developer tools or privacy settings.

Data Retention

sonabdt retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. The following general retention periods apply:

• Active account data — retained for the lifetime of your account and reviewed upon account closure.
• Transaction records — retained for a minimum of 5 years from the date of the transaction in accordance with standard financial record-keeping requirements.
• KYC and identity documents — retained for a minimum of 5 years following account closure, as required under applicable AML standards.
• Support communications — retained for 3 years from the date of the last interaction, or longer if the communication relates to an unresolved dispute or legal claim.
• Anonymised analytics data — may be retained indefinitely in aggregated, non-identifiable form for platform improvement purposes.
• Marketing consent records — retained for the period of consent plus 3 years to demonstrate compliance with opt-in obligations.

5.1 Data Deletion After Retention Period

When personal data is no longer required and its retention period has expired, sonabdt will delete or irreversibly anonymise it in a manner that prevents reconstruction of the original data. Data subject to ongoing legal proceedings, investigations, or regulatory holds will be retained until those matters are fully resolved, after which standard deletion procedures apply.

Data Security

The security of your personal data is a technical and operational priority at sonabdt. We implement a layered security architecture that combines industry-standard technical controls with strict internal access policies to minimise the risk of unauthorised access, accidental loss, or data breach.

6.1 Technical Safeguards

All data in transit between your device and sonabdt servers is encrypted using TLS 1.2 or higher. Data stored on our servers is encrypted at rest using AES-256. Our platform infrastructure is hosted in access-controlled data centres with physical and logical security controls. We employ intrusion detection systems and conduct regular security assessments of our platform.

6.2 Access Controls

Access to personal data within sonabdt is strictly limited to employees and contractors who require it to perform their job functions. All staff with access to player data undergo background screening and receive mandatory data protection training. Access logs are maintained and reviewed regularly to detect any anomalous access patterns.

6.3 Your Responsibility

While we take all reasonable steps to protect your data on our end, the security of your account also depends on you. You are responsible for keeping your login credentials confidential, using a strong and unique password for your sonabdt account, and logging out of your account when using shared devices. sonabdt will never contact you to ask for your password through any channel.

6.4 Data Breach Response

In the event of a data security incident that poses a risk to your rights and freedoms, sonabdt will take immediate containment steps and notify affected players without undue delay. Notifications will include a description of the nature of the incident, the categories of data affected, the likely consequences, and the steps we have taken or propose to take to address it.

Your Privacy Rights

As a player on sonabdt, you have meaningful rights over your personal data. We are committed to honouring these rights in a timely and transparent manner. The rights available to you are described below.

7.1 Right of Access

You have the right to request a copy of the personal data sonabdt holds about you. Upon receiving a verified access request, we will provide you with a summary of the data we hold, the purposes for which it is processed, the categories of recipients to whom it has been disclosed, and the applicable retention periods. We aim to respond to access requests within 30 days.

7.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic profile information directly within your account settings. For corrections to KYC or identity records, please contact our support team with the relevant supporting documentation.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and there is no other lawful basis for processing), or where the data has been processed unlawfully. Please note that we may be unable to fulfil erasure requests in full where retention is required by legal or regulatory obligations — for example, transaction records required for AML compliance cannot be deleted during the mandatory retention period.

7.4 Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes. To exercise this right, contact our support team or use the unsubscribe option in any marketing communication you receive from sonabdt. Objections to marketing will be actioned within 5 business days.

7.5 Right to Data Portability

Where we process your personal data on the basis of your consent or on the basis of a contract with you, and the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format. Contact support to make a portability request.

7.6 How to Exercise Your Rights

To exercise any of the rights described above, contact the sonabdt data team by emailing support@sonabdt with the subject line "Privacy Rights Request" and a description of your request. We may ask you to verify your identity before processing your request to ensure we do not disclose or modify personal data in response to a request from an unauthorised party.

Policy Updates & Contact

sonabdt reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal standards. When material changes are made, we will post the revised policy on this page with an updated effective date. Where the changes are significant, we will notify registered players via the email address or mobile number associated with their account.

8.1 Reviewing This Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of sonabdt following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you should stop using the platform and contact support to close your account.

8.2 Children's Privacy

sonabdt is strictly an adults-only platform. We do not knowingly collect personal data from any person under 18 years of age. 18+ If we become aware that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated account. Parents or guardians who believe that a minor has registered on sonabdt should contact support immediately.

8.3 Third-Party Links

The sonabdt platform does not contain links to external third-party websites. This Privacy Policy applies solely to data collected and processed by sonabdt. If you navigate away from our platform to a third-party site through any means, that site's own privacy policy will apply and sonabdt accepts no responsibility for its data practices.

8.4 Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way sonabdt handles your personal data, please contact us using the details below. We take all privacy enquiries seriously and will respond within 5 business days.

Email: support@sonabdt

Operating hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).